Refund policy
Returns & Refunds
We accept returns for store credit only. We do not issue refunds to the original payment method.
Eligible returns must be:
- Requested within 30 days of delivery
- Unused, unwashed, and in original packaging with tags attached
- Accompanied by proof of purchase
Approved returns receive store credit for the item price, issued as a digital gift card within 30 business days of us receiving the item. Original and return shipping costs are non-refundable and are the customer's responsibility.
Final sale items cannot be returned or exchanged.
Damaged or defective items: Contact us at [email] within [3–7] days of delivery with photos. We'll make it right.
You can always contact us for any return question at contact@fawnhill.shop.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at airliamartz@gmail.com.